Privacy Policy

Last Updated January 1, 2024

Welcome to Xterra (the “Site”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our Site, you agree to the terms outlined in this Privacy Policy. Please take a moment to read this document carefully.

Information We Collect

  1. Personal Information: We may collect personal information, such as your name, address, email address, and phone number when you create an account, place an order, or communicate with us.
  2. Payment Information: When you make a purchase, we collect payment information, including credit card details and billing address. Please note that we do not store your payment information on our servers. It is securely processed by our trusted payment gateway.
  3. Usage Data: We may collect information about your usage of our Site, such as pages visited, products viewed, and the time and date of your visit. This data helps us improve our services and enhance your overall experience.
  4. Device Information: We may collect information about the device you are using to access our Site, including the type of device, operating system, and browser.

How We Use Your Information

  1. Order Fulfillment: We use your personal and payment information to process and fulfill your orders, send order confirmations, and provide customer support.
  2. Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt-out of these communications at any time.
  3. Analytics: We use analytics tools to analyze user behavior and improve the functionality and content of our Site.
  4. Security: We take measures to protect your information from unauthorized access and use industry-standard security protocols to ensure the integrity and confidentiality of your data.

Disclosure of Your Information

We may share your information with third parties for the following purposes:

  1. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Site, processing payments, and delivering products.
  2. Legal Requirements: We may disclose your information in response to a legal request, such as a subpoena or court order, or as required by applicable laws and regulations.

Your Choices

  1. Access, Update, or Delete Your Information: You can access, update, or delete your personal information by logging into your account or contacting us.
  2. Opt-out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions provided in each email or by contacting us directly.

Children's Policy

Our Site is not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children under the age of 13.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Site. We encourage you to review this Privacy Policy regularly for updates.

Questions and Concerns

If you have any questions or concerns about this Privacy Policy, please contact us at: [email protected].

Thank you for trusting Xterra. We are committed to protecting your privacy and providing you with a secure online experience.